Talk about a terrible brand move
July 5, 2007 10:45 AM PDT
Sprint breaks up with high-maintenance customers
The squeaky wheel doesn't always get the grease.
At least not if the squeaky wheel is a Sprint Nextel customer. On June 29, 2007, Sprint sent letters notifying some customers that their service would be canceled by the end of July due to excessive calls to customer service.
"Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information," the letter reads. "While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs."
(You can take a look at one of these letters posted within this discussion stream on a Sprint users' forum.) And click here to see an image of one of the letters.
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